Privacy Policy


Your privacy is important to us. We are not here to collect data but to create a great platform for creators and music lovers! However, to do so, we do need some information from you. This Privacy Policy explains how we collect, use, share and secure your information when you use ARCANE and how you are always able to control and update your information. Any information provided by you will only be used in accordance with this Privacy Policy.

If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can send your objection at any time by e-mail, fax or letter to the following contact details:


Office 302, Dominion Center, 43-59 Queen's Road East, Wanchai, Hong-Kong

852 8191 2446


Our Principles

We are committed to two main principles: Privacy Protection and Transparency.

We are committed to ensure that your privacy is protected. Therefore, we are very careful with user-data, only saving the very least of information we need to be able to fully operate. All data is fully enclosed and encrypted, providing you with the highest level of privacy security possible.

We are committed to ensure that you know exactly why we need your data and what is happening with the information we collect. You should have full control over your information. In case you have any questions concerning your information or this Privacy Policy, please feel free to contact us at any time!

Information We Collect

Information We Collect

All the information we collect is related to providing our services. The information we collect depends on whether you just visit our website without a registration or whether you register with us in order to become part of ARCANE. Depending on your preferred use of our website, we may collect and store the following information:

As unregistered visitor of our website, we may collect information about your browser, your location, your surfing behavior, and access statistics.

As a user of our download section we may additionally collect some information via the API of the Social Network(s) you connect with when supporting your selected content (to learn about the information provided by other sources, see section 3.2). These information may include: your e-mail address, your name, your age, your friends lists, and the Creators/Campaigns/content you like and support.

We also collect the following details for the purpose of completing a transaction: your PayPal Login (but not your password), your address, your bank details and your date of birth.

Moreover, like most online services, we use cookies to help us understand how people are using ARCANE, so that we can continue to improve the service we offer. Please see below section 12 to learn about our use of cookies and similar technologies.

Information provided by your Social Networks

If you sign up using a Social Account, you will be asked your permission to share certain information from your Social Account(s) with us. This may include your first name, last name, email address in order for us to verify your identity and gender, general location, a link to your Social account profile, your time zone, birthday, profile picture, your "likes" and your list of friends.

This information is collected by the respective Social Network and is provided to us under the terms of the respective Social Network privacy policy. You can control the information that we receive from the respective Social Network using the privacy settings in your respective Social Account.

If you wish to leave Arcane, you can email us at support@arcane.com

How we use the information we collect

We may use the information that we collect about you for the following purposes:

How your information is shared

Sharing by you

By connecting your ARCANE account to your Social Network account(s), you allow us to automatically share your activity and activity-related stories with that Network(s), including the content you consume. You understand and agree that such information may be attributed to your Social Network account and may be published on such Social Network. Although this information may be automatically shared by default, we inform you of the controls that you can use to limit the sharing of this information in section 8 below. The Social Network(s) may also provide similar controls.

ARCANE also enables you to share a particular item of content or a playlist that you have created, on an individual basis, to your Social Networks, other third party services, other ARCANE users, and others. Please note that if you share content to a Social Network or a third party service, it will be viewable by others within ARCANE, regardless of your ARCANE account settings.

You understand and agree that a Social Network’s use of information collected from you (or as authorized by you) is governed by the respective Social Network’s privacy policies and your settings on the relevant Social Network, and our use of such information in connection with ARCANE is governed by this Privacy Policy and your ARCANE account settings.

Sharing by ARCANE

We do not share your information unless one of the following circumstances applies:

Your consent

We will share personal information with others when we have your consent to do so. For the sharing of any sensitive personal information, we require your explicit opt-in consent.

Your consent

We will share personal information with others when we have your consent to do so. For the sharing of any sensitive personal information, we require your explicit opt-in consent.

Marketing and advertising

We may share information with advertising partners in order to send you promotional communication about ARCANE or to show you more personalized content, including relevant advertising for products and services that may be of interest to you, and to understand how users interact with advertisements. The information we share is in a de-identified format (for example, through the use of hashing) that does not personally identify you.

Please see section 12 below to learn about cookies and other technologies that we and third parties use to serve you more relevant ads and your options.

Service providers and others

We may from time to time share your information with service providers to perform functions and process user data and help provide our Services, consistent with this Privacy Policy. Where a third party processes user data on our behalf (e.g., a hosting service provider), it is subject to security and confidentiality obligations consistent with this Privacy Policy and applicable law. Where a third party processes user data on its own behalf, its processing is subject to its own privacy policy and applicable law, as described before.

Other sharing

In addition to the above, we may also share your information with third parties for these limited purposes:

  • •  to allow a merger, acquisition, or sale of all or a portion of our assets or business; or
  • •  to respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; to protect the rights and property of ARCANE, including to enforce the Terms & Conditions; and to address fraud, security, or technical issues; or
  • •  to academic researchers for purposes including statistical analysis and academic study, but only in a de-identified format; or
  • •  to publish de-identified or aggregate information about the use of ARCANE.

Communications with other users

Please note that all personal information you display or communicate using interactive features of ARCANE and your Social Networks becomes public information and we are not responsible for any information you choose to make public. We may, but have no obligation to, monitor such traffic via electronic software or otherwise in order to check for obscenity, defamation or abusive language, which we reserve the right to remove at any time. In addition, ARCANE cannot be held responsible for any consequences which flow from your decision to communicate or interact with other ARCANE users in places or under circumstances which we do not control.


We are committed to protecting your information. Since your password protects your user account, you should use a unique and strong password that only you know of, limit access to your computer and browser, and log out after having used ARCANE. You should never disclose your password to unauthorized people. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use certain security measures to help keep your personal information safe. While we take data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information. In the event that we believe that the security of your personal information in our possession or control may have been compromised or could be at risk, we 5!

may seek to notify you. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact us.

Your preferences and control

We want to give you as much control about your information as possible. Therefore, we provide you with settings to allow you to choose your preferences concerning certain information. You can adjust the settings in your account (go to your Profile page).

Please note that this Privacy Policy does not apply to any third party sites or applications such as your Social Networks, and we cannot control the activities of those sites or applications. You are advised to read the privacy policies of those sites or applications before sharing your information with, or connecting your ARCANE account to, any of these third party sites or applications.

We may also use third party services using cookies or similar technologies showing you personalized ads on our behalf. Please see section 12 below to learn how to opt-out of those. Please be aware that even if you opt out of interest-based ads, you may still see ads, which likely are not as appealing to you.


We may display advertisements from third parties and other content that links to third party websites. We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your personal information.


ARCANE is not intended for use by and not directed to children. Anyone under the age of 13 is not permitted to use ARCANE and must not attempt to register an account or submit any personal information to us. We do not knowingly collect any personal information from children under the age of 13 or allow them to register an account. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such personal data, please notify us immediately at support@arcane.com .

Accessing and updating your information

You can access most of your information you provide us with through your account and profile page. If you wish to access, change or delete any other personal data we hold about you, if you any question about the information we hold, please contact us at […@...] .

If you wish to delete your account, we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.

Cookies and similar technologies

The acceptance of cookies is not a requirement to visit our website. Like most online services, we use cookies to help us understand how people are using ARCANE, so that we can continue to improve the service we offer. Moreover, some of our features are only possible if you allow us to set cookies. In this section, we explain our use of cookies, and how you can disable them.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. There are "persistent" and "session" cookies. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org. You can at any time manually delete cookies or deactivate the usage of cookies in the settings of your internet browser.

ARCANE cookies

We use our own cookies to recognize you when you visit our website or use our service on your mobile device. This means that you don’t have to log in each time you visit, and we can remember your preferences and settings.

Third Party Cookies / Similar Technologies

In addition to our own cookies, we work with different reputable companies to help us analyze how ARCANE is used, and improve our service to deliver the best possible experience. The following companies help us achieve this through use of cookies:

Google Analytics and Google Website Optimizer

Google Analytics and Google Website Optimizer are services provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our services. Google Web Optimizer uses the same cookies to measure how different users respond to different content. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your and other users’ use of our services and providing other functionality related to website activity and internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our service, but is not sufficient to identify you, your computer or mobile device, individually.

You can find more information here, www.google.com/intl/en/policies/privacy/.

How to manage your cookies and preferences

Most browsers accept cookies by default. You can use the settings within your browser to control the cookies that are set on your computer or mobile device. However, please be aware that if you deactivate a cookie or if you set your browser to reject cookies, you may not be able to enjoy all of the features of ARCANE.

Third-Party Ad Servers


General consent

By disclosing any information to us through ARCANE, the Website, and our Services, and by using ARCANE, the Website and our Services as a registered user, you are consenting to the collection, storage and use of your personal information by us as set out in this Privacy Policy, and you understand and consent to the collection, maintenance, processing and transfer of such information. If you do not consent to the collection, maintenance, processing and transfer of such, then you should not use the Website as a registered user. When you provide your personally identifiable information, it may be used by us and our direct and indirect consolidated subsidiaries for the purposes of, for example but not limited to, providing you services and sending you correspondence, and additionally may be transferred to entities other than our affiliates, which entities may be located in other countries. Each of these countries has different privacy laws that 7!

afford varying levels of protection for your personally identifiable information, and such laws may not be as comprehensive as those that exist in the EEA. By registering with ARCANE, you consent to our and our direct and indirect consolidated subsidiaries' transmission to, and processing of your information in, any jurisdiction, in accordance with this Privacy Policy.

Consent to cookies and similar technologies

We have done our best to provide you with clear and comprehensive information about our use of cookies and similar technologies. If you choose to use our service without blocking or disabling cookies or opting out of these technologies (as described above), you will indicate your consent to our use of these cookies and other technologies and to our use (in accordance with this Privacy Policy) of any personal information that we collect using these technologies. If you do not consent to the use of these technologies, please be sure to block or disable them using your browser settings, the opt-out links above, or the settings on your mobile device.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time by updating this page. Therefore, you should check this page from time to time to ensure that you are happy with any changes.

Contact us

In case you have any questions regarding this Privacy Policy or the use or storage of your information, please feel free to contact us at any time under support@arcane.com .

This Privacy Policy is effective from 18th April 2016.

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